|Headquarters||East Bentleigh, Melbourne, VIC, Australia|
Number of locations
John Gillam (CEO of Bunnings & Officeworks)|
Mark Ward (Managing Director - Officeworks)
|Revenue||A$1.9 billion (2016)|
|A$139 million (2016)|
|A$1.4 billion (2016)|
Number of employees
|Divisions||Officeworks Retail, Officeworks Business|
Officeworks is a chain of Australian office supplies stores operated under parent company Wesfarmers.
The company was established in the early 1990s by Coles Myer (which became Coles Group, now part of and owned by WA-based company Wesfarmers). Its head office is located in Bentleigh East, Melbourne. The store concept adopted by Officeworks was based on the US chain Office Depot.
IT retailer Harris Technology, purchased by Coles Myer in 1999, became a subsidiary of Officeworks. Viking Australia (a subsidiary of Office Depot) was purchased by Coles Myer in December 2002 and was merged with Officeworks Direct to form Officeworks BusinessDirect, now known as Officeworks Business.
In late 2006 Officeworks opened its 100th store in South Yarra, just kilometres from the first store in Richmond. Following the purchase of Coles Group by Wesfarmers in November 2007, Officeworks and Harris Technology became part of Wesfarmers' Home Improvement and Office Supplies division.
Officeworks rebranded in 2008, revising its logo, uniforms, store department names, and slogan - "Lowest Prices Everyday". This positioned Officeworks as a low cost warehouse similar to that of its sister company Bunnings Warehouse. Officeworks also adopted the "Lowest Price Guarantee" similar to that found at Bunnings, where Officeworks offered to beat any competitor's price of an identical item by 5%. In 2011 Officeworks cut ties with paper supplier APRIL over claims that the paper supplier was illegally logging Indonesian forests.
Officeworks changed its slogan in August 2012 to "Big Ideas. Lowest prices". Under the new advertising campaign, commercials focussed on store prices being checked "twice daily", and slogans such as "we buy in bulk, so you get the lowest prices" were used. Officeworks also began offering free Wi-Fi access in all stores.
In June 2015, Officeworks opened a "3D Experience" centre at its Russell Street, Melbourne store, with 3D printers and scanners for sale, and 3D printing and scanning services.
By 2016 Officeworks had 164 stores nationally. In 2017, Officeworks stated it planned to add accounting, bookkeeping, payroll, communications and web design services targeted at small, micro and medium-sized businesses.
Officeworks is a category killer within the office supplies product category. Each of its stores carries more than 30,000 products, to which it adds a further 1,000-2,000 products annually. Officeworks aims to cater for the entire needs of the small office, home office and families with student dependants.
Most Officeworks stores feature the following departments:
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