Watch more How to Get into the Restaurant Business videos: http://www.howcast.com/videos/506559-What-Is-Hospitality-Restaurant-Business
I think when people think about restaurants, they think most about service as a word, but what they really mean, most of the time, is hospitality. Service is the technical delivery of a product to the end user. It's the right food at the right time at the right temperature being given to the right person, for example. Hospitality is how that transaction --feels--.
You know, and I know that something can be done perfectly from a technical point of view and not feel very good. Hospitality is providing for someone else in such a way that they know that you are on their side. I can tell you that the combination of technically perfect service with warm, caring, intelligent, smiling, friendly hospitality is a winning combination, and you have to do both in the restaurant business.
Manage research, learning and skills at NCR Works. Create an account using LinkedIn to manage and organize your omni-channel knowledge. NCR Works is like a shopping cart for information -- helping you to save, discuss and share.